Customer Service Returns Agent

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Customer Service Returns Agent page is loaded## Customer Service Returns Agent locations:
Manchester time type:
Full time posted on:
Offerta pubblicata oggijob requisition :
JR109506##
** Job Description
** Europcar is looking for
** Customer Service Returns Agent
** You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
** What we can offer you:
*** Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Pension and a life insurance scheme
* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)
** Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts
* Discounted hotel rates through the Accor Group after 12 months service
* Cycle2

Work
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
* forms part of current non contractual benefit offering
*** Main duties:
*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
* Ensure all administration is completed accurately according to operating procedures.
* Process all workshop vehicles according to operating procedures.
** Key skills required:
*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Excellent communication and face to face interpersonal skills
* Ability to work as part of a team in a fast-paced environment
* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
* Car rental/sales experience is desirable but not essential (training will be provided

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
* Agencies - Please do not send any speculative candidates or CVs in response to this advert.  The Company will not accept any terms and conditions based on speculative applications being sent.
*** Europcar Mobility Group
** Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile.

Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.

I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti:
Europcar
-uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio.  In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “my Europcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti.

Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente  in oltre 130 Paesi.

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