Events & Reservations Supervisor

We’re Hiring:
Events & Reservations Supervisor

Shape exceptional guest experiences and drive revenue in the heart of Manchester.

If you’re great at building relationships, converting enquiries and keeping operations running smoothly, you’ll thrive at Holiday Inn Manchester City Centre.

We’re a busy 4-star hotel with 12 event spaces, two stunning canal-side terraces and an unbeatable location less than five minutes from Piccadilly Station. We’re now looking for an Events & Reservations Supervisor to help grow our Meetings & Events business while also overseeing Groups and Reservations.

• Oversee the day-to-day running of the Events, Groups & Reservations Office
• Ensure seamless coordination and communication between all three areas

• Convert Meetings & Events enquiries into confirmed bookings
• Handle group enquiries and reservations, maximising conversion and revenue
• Deliver confident, engaging show-rounds that sell our spaces and services

• Supervise, coach and support the Events, Groups & Reservations team
• Maintain high standards of accuracy, communication and guest care
• Support individual reservations when required

• Take the lead on key conferences, weddings and social events—from enquiry to handover
• Partner with Operations and other departments to ensure seamless event delivery

• Identify upsell opportunities and process improvements
• Build strong, long-lasting relationships with clients and agents

• Experience in hotel events, reservations or sales
• Knowledge of the Manchester market
• A confident communicator with a strong sales mindset
• Integrity, professionalism and a passion for exceptional guest service

• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Real opportunities for development and career progression
• Recognition and upselling bonuses

If you’re ambitious, enthusiastic and ready to take the next step in your Events, Groups & Reservations career, we’d love to hear from you.