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Customer Success Mgr./ CSM HelpDesk/Support

Service Manager - Customer Success & Escalations

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: ANS Group
Full Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
A leading IT services firm in Manchester is seeking a Service Manager to ensure outstanding success for tier 3 and 4 customers. The candidate will lead transitions, handle escalations, and collaborate with various teams to meet customer needs. Proven customer service or service management experience and excellent communication skills are essential for this full-time role. This opportunity is ideal for those looking to advance their careers in service management, emphasizing continuous improvement and exceptional customer experiences.
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