Telephone Support Agent

Calling all customer service professionals! We’re looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award‑winning service to our customers. For hard working individuals, there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.

• Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award‑winning product range.
• You’ll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
• We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
• This represents an excellent opportunity to work in a fast‑paced client services department with on‑going support to enhance your knowledge and experience.

Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.

• The ability to demonstrate excellent customer service skills
• A polite and professional telephone manner
• Strong communication skills, both written and verbal.
• Competent with Microsoft Word, Excel and Outlook
• Ability to work under pressure and meet deadlines
• Patience and empathy with customers who may need extra support
• Previous experience in a call/contact centre role is desirable but not essential
• Previous financial services exposure is desirable but not essential

This position is 40 hours a week, on a rota'd basis between Monday to Saturday 8am-9pm, 1 in 3 Saturdays and bank holidays when the American market is open.

In return we will provide all the training and support you need in order to develop within your role.

There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award‑winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK’s ‘Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

• Starting salary £27,100 per annum (Depending on previous experience)
• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by Simply Health
• Discounted private healthcare scheme and dental plan
• Free on‑site gym providing a wide range of free classes
• Employee Assistance Programme
• Sick pay+ pledge
• Enhanced…