Customer Service Coordinator

Location: Trafford Park

Customer Service Administrator

Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.

Key Responsibilities:

Delivering a proactive and exceptional level of customer service.

Supporting customer deliveries by processing and tracking customer orders.

Managing delivery schedules and resolving any order-related issues.

Providing quotations and cost estimates.

Handling customer queries and offering effective solutions.

Skills & Experience Required:

Minimum 2 years’ experience in a similar office-based customer service role.

Confident communicator with strong interpersonal skills.

Highly organised with a logical approach to work.

Comfortable using Microsoft Excel; ERP system experience is a bonus.

Strong problem-solving and analytical abilities.

Team-oriented and able to work collaboratively across departments.

A good standard of general education.

Location:

Trafford Park (Office Based) (Flexible working hours - full-time 8.30 am - 5 pm, 37.5 hours per week; part-time 3 days per week 8.30 am - 5 pm or school hours 9.00/9.30 am - 3 pm Monday to Friday)

Salary: £26,000 - £28,000

Employment Type:

Full Time | Permanent

Ready to make an impact? If you’re an organised, customer-focused individual looking to join a forward-thinking company with a supportive team culture, we’d love to hear from you.

Please note:

Applicants must have the right to work in the UK