Receptionist, Customer Service​/HelpDesk

Your new company
Hays are seeking a professional and reliable Evening Receptionist to provide front-of-house support during overnight hours. This role is key to ensuring a welcoming and secure environment for residents, visitors, and staff. This role is based in Salford Quays, Manchester.
Your new role

• Act as the first point of contact for residents and visitors during evening and overnight hours.
• Manage incoming calls, emails, and visitor enquiries promptly and professionally.
• Monitor building access and maintain security protocols.
• Handle check-ins, check-outs, and assist with general administrative tasks.
• Respond to emergencies and escalate issues to the appropriate teams.
• Maintain accurate records and update internal systems as required.

• Previous experience in a receptionist, customer service, or front-of-house role essential.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic IT skills and familiarity with booking or CRM systems.
• Knowledge of health and safety or security procedures is an advantage.
• Reliable and punctual with a strong sense of responsibility.
• Friendly and approachable with a customer-focused attitude.
• Able to work independently during overnight hours.
• Attention to detail and proactive problem-solving skills