BMS Service Team Manager

Position: BMS Service Team Manager (Permanent)
Role Overview

We are seeking a BMS Service Operations Manager to lead and develop our Building Management Systems service function in Manchester. This role is critical to ensuring the successful delivery of maintenance, support, and small works projects across a portfolio of commercial clients. You will be responsible for managing engineering teams, maintaining high service standards, supporting business growth, and ensuring contractual and operational excellence within the building automation sector.
Reporting into the Operations Director / Engineering Director, this is a leadership-focused role with strong technical, commercial, and client-facing responsibilities.

Core Responsibilities

Team Leadership

Lead, manage, train, and mentor BMS service engineers and apprentices

Conduct performance reviews, appraisals, and development planning

Support recruitment and onboarding of new engineering staff

Promote a positive culture focused on safety, quality, and continuous improvement
Service Delivery

Oversee scheduling, workload planning, and resource allocation

Ensure PPM and reactive works are delivered in line with SLAs and KPIs

Act as the senior escalation point for service and technical issues

Monitor service performance and implement improvements where required
Client Management

Build and maintain strong, long-term client relationships

Attend client meetings and handle escalations professionally

Ensure customer requirements and contractual obligations are consistently met
Technical Oversight

Review engineer reports, service documentation, and quotations for quality and accuracy

Provide technical guidance and support across BMS platforms

Ensure works comply with industry standards, company procedures, and health & safety requirements
Business Growth & Commercial Support

Generate and review quotations for service contracts, renewals, and small works

Identify opportunities for upselling, variations, and additional services

Support continuous growth of the service department and customer base
Operational Efficiency

Manage budgets and control service-related costs

Improve processes, systems, and working practices

Ensure compliance with internal quality standards and ISO procedures

Key Skills & Background

Strong technical background in BMS / Building Automation systems

Experience with platforms such as Trend, Tridium, Siemens, Schneider, or similar

Proven experience leading and developing technical service teams

Excellent communication, leadership, and stakeholder management skills

Commercially aware with experience in service operations and quoting

Organised, proactive, and capable of managing multiple priorities

Benefits

Competitive salary package

Company car or car allowance

Performance-related bonus

Pension scheme

Private healthcare (or healthcare cash plan)

Ongoing training and professional development

Clear career progression within a growing business

Flexible working approach where applicable