Revenue Protection Assistant - Gateline Airport

Customer Service Professional (Barriers) – Manchester Airport

We’re Trans Pennine Express and we’re going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better‑connected network in the North and Scotland, for good.

To our customers you’ll be the face of Trans Pennine Express so we’re looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. To you, looking smart and behaving professionally is important. You enjoy engaging with people and have an appreciation of working in a cross‑cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations.

Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.

You’ll enjoy helping customers with their luggage and any other assistance required to help our customers on their way safely. You’ll provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling so you’ll need to make sure your train service knowledge is always up to date.

Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross‑cultural and diverse environment.

If you think you’ve got what it takes and possess the passion and confidence to take on this role then we would love to hear from you.

We are looking for people who can demonstrate:

• Excellent customer service skills, in the good times and the bad.
• Friendly and approachable manner
• Ability to speak clearly and confidently
• Smart and well presented
• Computer literate with the ability to use Microsoft packages
• Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times

Applicants will be invited to complete an online assessment and if successful, you’ll then be invited to an interview with our Customer Experience Team. If you’ve got what we’re looking for, we’ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.
* Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes’ drive away from the advertised station.

If that sounds like the right fit for you, then we’d love to hear from you.

• Excellent career prospects.
• A personal development plan.
• Structured training and development
• Competitive salary paid on a 4 weekly basis.
• Generous annual leave entitlement.
• Free Trans Pennine Express rail travel for you and your dependents*.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year’s service
  * for you and your dependents*.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there’s someone on‑hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

* Terms and conditions apply.

At Trans Pennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other.

We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second to you, we’d love to have you onboard.