Concierge

Concierge – Manchester, Circle Square

Hourly Rate: £13

Contract:

Permanent, zero hour contract

Working Hours:

6am – 9pm, varied days & shift patterns

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions.

You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn arounds, check-in and check-outs.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close events, cleaning and tidying all equipment and products as required.
• Provide high-quality bar service, ensuring guest satisfaction and maintaining a luxurious bar environment.
• Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries and provide recommendations.
• Mix ingredients to make cocktails, spirits and non-alcoholic drinks.
• Prepare and serve high-quality coffee and hot drinks.
• Take orders, serve drinks and recommend drinks based on customer preferences.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4–6 hours surveying and reporting every area of the building.
• Replenish refreshment stock (coffee beans, tea bags, milk, vending machine products).
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied or reorganised as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Bar experience would be a significant advantage.
• Technologically astute, comfortable using a variety of technology systems and software.

• Demonstrates a diverse and equal approach, welcoming colleagues and residents from all backgrounds.
• Excellent communication skills;
  English will be the primary spoken language, multi‑lingual skills warmly welcomed.
• Strong organisational and leadership qualities, able to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, able to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments where required.
• Flexibility – available to work in a 24‑hour facility schedule, including bank holidays, festive & religious breaks where necessary.

Holidays: 28 days paid holiday pro‑rata, including England & Wales Bank Holidays.

Your Birthday:
We insist that employees take their birthday off work.

Perkbox:
Access to a Perkbox account to choose lifestyle perks.

Royal London Pension:
Vita Group contributes 3% of salary; 5% employee contribution.

Parties & Events:
Annual parties and events to celebrate success.

Recognition Programmes:
Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.

Career Development:
Full induction and training programme, Bronze, Silver, Gold & Platinum certifications.

24/7 Employee Assistance:
Confidential support for personal or work‑related issues.

All offers of employment are subject to satisfactory pre‑employment checks including DBS checks. We are unable to offer Right to Work sponsorship.