Concierge

Concierge Manchester, Circle Square

Hourly Rate
: £13

Contract
:
Permanent, 16 hours per week

Working Days
:
Saturday & Sunday

Working Hours
: 8 hour shifts, varied between the hours of 10am - 9pm.

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions.

You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.

• Manage room turn arounds, check-in and check-outs.

• Ensure our facilities are being looked after respectfully by residents & guests.

• Be on hand, delivering solutions to issues or challenges that may arise.

On-Site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:

• Promote events, garnering resident interest and confirming guest list attendance

• Prepare & deliver events with a lively and vibrant approach

• Close events, cleaning and tidying all equipment and products as required.

• Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment.

• Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.

• Mix ingredients to make cocktails, spirits, and non-alcoholic drinks.

• Prepare and serve high-quality coffee and hot drinks:
  This includes brewing, steaming, and crafting specialty drinks with precision and consistency.

• Take orders, serve drinks, and recommend drinks based on customer preferences.

Our Resident Experience Assistant team are responsible for delivering a multitude of additional tasks, including:

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.

• Conduct block walks every 4-6 hours surveying and reporting every area of the building.

• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

• Be a point of contact for any potential incident or emergency that may occur onsite.

• Manage & store parcels correctly to allow residents to easily access deliveries as required.

• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.

• Previous Concierge experience would be an advantage.

• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.

• Bar experience would be a significant advantage.

• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

• Vita Uhaus operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.

• Strong organisational and leadership qualities with an ability to remain calm under pressure.

• Adaptability, creativity &…