Order to Cash Associate; Accounts Receivables

Order to Cash Associate (Accounts Receivables)

Division

THG Shared Services Finance

Location

UK, Manchester

Job Type

Full-time

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOK FANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions;
Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

Reporting into the Senior OTC Associate, the OTC Associate (AR) will manage divisional Accounts Receivable duties, delivering a ‘world‑class’ service to our Customer base and Internal Stakeholders. We adapt a right first time approach to maximise cash and minimise risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy. We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

The Accounts Receivable Associate acts as a subject‑matter expert and point of reference for activities or issues related to customer billing and ensures that related processes are executed in line with the Group procedures, according to internal and external audit requirements.

• Process customer invoices, credit notes, account adjustments, cash moves, and contras in line with HMRC VAT regulations and company policies.
• Post and allocate cash, ensuring accurate bank statement and balance sheet reconciliations.
• Proactively manage customer queries and maintain the Customer Portal portfolio, reconciling portal status with aged debt reports.
• Perform daily reconciliation of invoicing reports and process monthly write‑offs.
• Deliver weekly divisional performance reports and ensure effective month‑end close on Working Day 1.
• Support audit requests and maintain document information controls in collaboration with Sales departments.
• Work closely with Credit Control counterparts to deliver a world‑class customer service experience.
• Hold regular meetings with Divisional Financial Controllers and liaise with internal stakeholders and external customers.
• Efficiently manage department mailboxes and foster strong working relationships across finance teams.

• A good knowledge & understanding of Accounts Receivable processes
• Experience of processing a high volume of invoices/credits in multiple currencies
• A good knowledge and understanding of VAT requirements
• A solid working knowledge of Microsoft Word, ACCESS, Outlook and Excel (Understanding V‑Lookup, Pivot and Functions as a basic requirement for the role)
• Knowledge of SAGE X3 advantageous
• Track record of high performing standards and hitting deadlines consistently

• Fluent in English, verbal and written
• Understanding of Basic Credit Control Practices
• Confident of communicating by Telephone or email
• Excellent attention to detail

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

• 25 days annual leave plus…