Head of Ecommerce | Lookfantastic

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOK FANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOK FANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

The Head of Ecommerce is a pivotal leadership position responsible for spearheading all aspects of ecommerce operations and strategy across the UK and EU markets. This role is charged with developing and executing a robust ecommerce strategy, optimizing trade planning, overseeing budget planning and delivery, driving innovation, and leading high‑performing teams. Reporting directly to the Ecommerce & Subscriptions Director, the Head of Ecommerce will ensure regional alignment with the broader international vision while delivering commercial growth, market innovation, and outstanding customer experience.

The role requires a strong leader who can balance strategic thinking with operational excellence, fostering team development and cross‑functional collaboration.

• Develop and execute UK & EU ecommerce strategies aligned with global objectives.
• Lead trade planning, including pricing, promotions, and merchandising based on regional trends.
• Use data‑driven insights to optimize customer journey, conversion rates, and personalization.

• Own UK & EU ecommerce P&L, ensuring sales, margin, and profitability targets.
• Lead budgeting, forecasting, and financial planning, presenting updates to senior leadership.
• Monitor KPIs and deliver actionable insights for continuous improvement.
• Drive innovation through new technologies and digital enhancements to improve site performance.
• Partner with tech teams to implement platform improvements and AI‑driven personalization.
• Lead rollout of new ecommerce features and CRO initiatives to boost engagement.
• Inspire and develop UK & EU ecommerce teams, fostering collaboration and high performance.
• Provide mentorship and growth opportunities, instilling a customer‑centric, agile mindset.

• Adapt strategies to local market needs, ensuring compliance with UK/EU regulations.
• Collaborate with marketing and retail media teams on regional partnerships and offerings.

• Proven track record in delivering ecommerce sales, margin, and profitability targets across UK & EU markets.
• Strategic thinker with experience developing and executing multi‑region ecommerce and digital trading strategies aligned with global objectives.
• Commercially astute, confident managing P&L, driving cost optimization, and presenting data‑driven performance updates to senior leadership.
• Expert in trade planning and digital merchandising, leveraging pricing, promotions, and UX enhancements to improve conversion rates and AOV.
• Strong analytical skills, able to interpret KPIs and customer data to inform decisions and optimize performance.
• Innovative and tech‑savvy, experienced in implementing platform enhancements, personalization tools, and new technologies to improve site speed, search functionality, and customer experience.
• Leadership excellence, with…