SQL Application Support Analyst

SQL Application Support Analyst - Manchester UK

Job Role – SQL Application Support Analyst

Location – Manchester, UK

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Your Profile

We are currently recruiting for a SQL Application Support Analyst in Manchester to meet the demands of the growing technology production services responsibilities.

Work with team members across Engineering business units and with client facing teams. You will be required to work in a dynamic environment which consists of client Pershing developed and 3rd party acquired software applications.

You will be responsible for providing application monitoring and support to the various internal Pershing technical and nontechnical teams, client support team external third party application support groups, and users of client Pershing hosted applications. Issues may arise from the software and could be business process related, usage related, or related to changes from recent software releases. You would need to quickly investigate the possible source of the issue and route the details through the relevant teams if the problem cannot be resolved within the application support group.

The core support times for the team are from  on site with additional support provided by the team in India from  Monday-Friday.

Your Role

• Excellent SQL scripting skills
• Knowledge of scripting language such as Power Shell or VBScript
• Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
• Experience using Azure and Snowflake technology
• Knowledge of multitier application architecture
• Experience with web technologies and internet‑based applications
• Experience working with Production and Nonproduction environments
• Experience in application recovery of priority incidents with limited support
• Understanding of Message Queuing (e.g., IBM Web Sphere MQ or Microsoft MQ)
• Knowledge of issue/incident tracking system such as Service Now
• Excellent verbal and written communication skills
• Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority
• Demonstrates the ability to work with cross‑continental cross‑culture support teams with a proven ability to liaise and coordinate between disparate and multidisciplined teams
• High level of professionalism when communicating with external clients and internal users to resolve problems
• Take ownership of problems and strive to bring the problem to closure whilst managing expectations
• Results oriented leading by example with excellent analytical and problem‑solving skills
• Maintain an attitude of continual service improvement to help suggest improvements and drive change

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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