Senior Business & Data Analyst – Infrastructure Backup & Recovery

Job Description Summary

The Customer Journey Manager (CJM) plays a pivotal role in product and process development, working closely with Product Owners, feature teams, and cross-functional colleagues to understand, measure, and orchestrate customer journeys. The CJM ensures that customer needs remain central to all journeys, driving continuous improvement and effective integration across business functions, technology, and data. The role sits within the Backup & Recovery Lab - a team responsible for delivering key data safeguarding capabilities, aimed at maturing the bank's operational resiliency posture and regulatory compliance position.

JOB TITLE: Senior Business & Data Analyst – Infrastructure Backup & Recovery

SALARY: £59,850 - 66,500 per annum

LOCATIONS: Leeds or Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

We have a fantastic opportunity for a Senior Business & Data Analyst to join our Backup and Recovery Team to deliver technically complex projects.

The Core Infrastructure Platform Team act as the engine room that forms the infrastructure foundation of Lloyds Banking Group. They deliver complex solutions that supports all aspects of the Bank and the services it provides to more than 27 million customers.

Within the Core Infrastructure Platform, the Backup & Recovery Lab Team are responsible for delivering a new strategic backup capability to enhance its safeguarding capabilities, aimed at maturing the bank's operational resiliency posture and regulatory compliance position.

Within the context of the Backup & Recovery Lab, there is an expectation that the Senior Business & Data Analyst will be involved in shaping the approach to transitioning assets from using legacy backup tools to a new strategic toolset whilst meeting customer (internal application owning teams) expectations.

We're looking for a Senior Business & Data Analyst to play a pivotal role in complex product and process development. This is an opportunity to work closely with Product Owners, a new Private Cloud team, and cross-functional colleagues. Together, you will understand, measure, and orchestrate customer journeys. The Senior Business & Data Analyst ensures that customer needs remain central to all journeys, driving continuous improvement and effective integration across business functions, technology, and data.

• Journey Understanding & Mapping:
  Independently understand, design, and map end-to-end customer journeys (internal and external), integrating insights from data, processes, and systems.
• Lead on customer journey and process mapping (e.g., using Visio or similar tools).
• Interpret complex detail and data, incorporating them into migration, cutover approaches, and customer treatment strategies.

• Continually evaluate journey effectiveness from both customer and business perspectives.
• Display a continuous improvement mindset, identifying and implementing enhancements to customer journeys and business processes.
• Promote customer-centricity and positive values within the team.
• Consider opportunities to optimise or automate backup tool migration processes.

• Coordinate and build alignment across teams and functions to ensure seamless customer experiences.
• Work closely with integrators, product owners, and third-party suppliers to manage complex dependencies, planning, and delivery.
• Facilitate resolution of conflicting views and manage complex stakeholder relationships.
• Ensure the complex landscape in which the Backup & Recovery Lab operates is reflected in the analysis and engagement activity that is performed.

• Demonstrate complex data analytical capability, understanding the role of data in customer journeys and migrations.
• Use data tools (e.g., Excel; SQL desirable) to implement controls and ensure safe, accountable data use.
• Support technology and process integration, especially in complex migration or transformation contexts (e.g., finance, payments, digital…