Network Team Leader England, United Kingdom

About Us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Job Title:
Network Team Leader

Location:
Hybrid (with travel as required)
Salary:
Up to £65,000 (Depending on Experience) + Benefits

Contract Type:
Permanent, Full-Time

Are you a versatile, technical Network Team Leader with proven experience in motivating and leading both a team and key service partners? Are you looking for your next challenge with a company that has made significant investment in IT to bolster continued growth?

As the Network Team Leader for Lookers Motor Group you will be tasked with leading the relationship with our multiple network services providers, alongside our small internal team, to provide service to our complex, multi-site/multi data centre environment. You will help foster an inspiring team environment with an open and honest communication culture within not only the immediate team, our service partners and the wider Lookers IT Department.

• To be responsible for the Network Team rostering, development and performance, ensuring the team works in alignment with the Lookers Motor Group frameworks and service management processes.
• Ensuring the team is fully equipped with the tools and knowledge to investigate, diagnose and resolve complex technical incidents and fulfil technical requests for all infrastructure/systems to SLA.
• Leading mission critical 24x7 IT infrastructure operations ensuring service excellence. This includes responsibility for the key disciplines of service management and service delivery, incident, problem, change, transition, configuration management, asset and obsolescence management, service continuity, availability, capacity and reporting.
• Own the relationship with key network service providers, in terms of service, roadmap and capability.
• Work collaboratively with other teams, stakeholders and decision makers to identify, recommend, develop, implement and support cost-effective technology and process solutions.
• Responsible on an ongoing basis to update and maintain our network estate in line with agreed lifecycle and vendor roadmaps to a defined and supported level.
• Inputting to, developing and driving through to implementation the strategic infrastructure roadmap.
• Ensure that activities and escalations are in line with both customer and service level agreements.
• Contribute to the development of processes and aligned documentation, aligned to ITIL.
• Participate in root cause analysis for complex major incidents and escalated faults.
• Willingness to learn and document new services/products.
• Keep up to date with technical and service developments within the industry and making recommendations where appropriate to feed into the long-term Lookers IT strategy.
• Security focussed and fully aware of key security principles and practices including demonstrable experience of dealing with security related incidents.
• Understanding of ITIL principles and practices.
• Standardisation, simplification driving improved security posture.

• Design, deployment and support of the following Fortinet products
  • Forti Gate Firewalls
  • Forti Manager
  • Forti Analyzer
  • Forti
    
    NAC or equivalent network access products
  • Forti Switches
  • FortiAPs
• Design, deployment and support of Cisco switches and routers.
• Design, deployment and support of Meraki security devices and wireless devices.
• Network Service Provider relationship and management.
• Strong knowledge and understanding of Infrastructure Security (ACLs, ACS, VRFs, Vlans).
• Strong knowledge and understanding of network management tools (SNMP, Solarwinds, PRTG).
• Strong knowledge and understanding of MPLS, SD-WAN, VPN and resilient WAN technologies.
• Strong knowledge and understanding of routing protocols (OSPF, BGP).
• Strong technical troubleshooting…