Trainer, IT Support

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Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.

Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare ven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

Application Training is a diverse role comprising training delivery and working collaboratively with the rest of the Training Team to develop new and innovative blended learning solutions.

Application Trainers directly influence how customers use and enjoy Magentus products. They are involved in the entire deployment lifecycle and instigate continuous service improvement both in training delivery and product development.

• Deliver a range of product training courses as part of the Training Team. Provide training in multiple formats, including:
  Train-the-Trainer (cascade training), end‑user training for customers and internal training for colleagues
• Offer training across diverse formats, encompassing face‑to‑face workshops on client premises and interactive virtual sessions delivered via platforms like MS Teams.
• The role involves collaborating with multiple internal teams including Training, Product, Project, Integration, Support Services, plus liaising with customer and internal stakeholders to plan training activities, report on training progress, highlight issues and risks and provide go‑live support and post‑go‑live training.
• Produce formal documentation such as training evaluation reports and training reports
• Assist in developing and maintaining courseware and supporting product documentation by reviewing product software, interpreting technical release notes and translating updates into effective training materials for varied audiences
• Maintain and improve product knowledge through self‑learning, working with the Training Manager and collaborating with Product, Development, Sales, and Support teams
• As part of the role, you will support the blended learning team with storyboarding content based on agreed learning objectives, assisting in creating eLearning courses and help‑file content and using the appropriate authoring tools to design, develop, and deliver blended learning solutions for all relevant Magentus products

This role will require extensive travel to visit customers to deliver training and support throughout the UK and Republic of Ireland therefore you will require a valid passport, full UK driving licence and access to a personal vehicle.

• Degree or equivalent experience with Healthcare, Radiology, Medical Imagining or other relevant Health Informatics Training.
• Proven ability to deliver training across diverse formats, including in‑person classroom workshops, remote/virtual sessions (using platforms like MS Teams), and tailored sessions for one‑to‑one or small groups.
• Skilled in providing application demonstrations and workflow seminars to large delegate groups
• Possesses excellent verbal presentation skills and written communication skills, with the ability to tailor content for a wide variety of technical, clinical, and non‑technical audiences of varying seniority.
• Able to produce clear and accurate documentation for new developments in the software and implemented solutions.
• Practical CRIS/RIS system knowledge gained from at least 2 years in‑service experience as a system user, or equivalent expertise in recognised RIS software.
• Possesses knowledge of JIRA and ERP systems
• Has excellent working knowledge of standard operating processes within a Radiology Department and their application to a Radiology Information System, developed through a clerical, informatics, or clinical role.

• Hybrid working…