UX Researcher

We’rebuilding a centralised UX Research capability within a FTSE 250 financial services organisation — and this role is a key part of that foundation.

As a midweight UX Researcher,you’lllead meaningful research that shapes product direction, builds shared confidence, and helps teams make better decisions earlier.

You’llbe aligned to a specific business area (either Direct to Consumer or Advised) while sitting within a growing central UX Research team, giving you both focus and community.

This is a hands‑on role for a confident researcher who can independently plan and deliver high‑quality discovery research, work closely with designers and product teams, and clearly communicate insight to influence outcomes.

Leadgenerative and tactical discovery researchend-to-end — from framing the problem through to insight and recommendations

Select and apply appropriate research methods to meet research goals, with autonomy and confidence

Partner closely with UX Designers on tactical discovery, supporting early exploration and shaping ideas before evaluative testing

Conduct a mix of qualitative and quantitative research, including:

• Moderated discovery interviews
• Unmoderated think‑aloud studies
• Surveys
• In‑person observation where appropriate

Synthesise research into clear, actionable insights that teams can useimmediately

Present findings and recommendations to stakeholders, tailoring the message to different audiences

Providestrong evidence to support decision‑making, helping teams move forward with confidence

Contribute to the development of research practices, ways of working, and tooling as the function matures

You can run discovery research independently and know how to adapt when things change

You’recomfortable making methodological decisions and explainingwhyyou’vetaken a particular approach

Stakeholders trust your work and understand the value of research because you communicate it clearly

Designers see you as a partner, not a handover point

You’reconfident speaking up when evidence challenges assumptions — and you do it constructively

You helpestablishthoughtful, pragmatic research practices rather than over‑engineering process

Proven experience working as a UX Researcher, leading studies independently

Strong grounding in qualitative research, with experience applying quantitative methods where appropriate

Confidence choosing and applying research methods to answer real product questions

Experience collaborating with designers and product teams in an agile or iterative environment

Ability to synthesise complex findings into clear, compelling insight

Comfortable presenting research outputs to a range of stakeholders

Experience working in regulated environments or financial services ishelpful but not essential

We’reestablishinga research culture that valuesthoughtful execution— doing just enough research to make confident decisions, without slowing teams down.

You’llbe encouraged to challenge norms gently, bringstrong evidence to the table, and help embed research as a strategic partner rather than a gatekeeper.

Youwon’tbe expected to line‑manage in this role, but you will be expected to take ownership of your work and contribute to shaping how research shows up across the organisation.

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award‑winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ forsix consecutive yearsand in 2025 named a Great Place to…