Major Incident Manager; Technology Provider

Major Incident Manager (Technology Provider)

A fast‑growing UK tech provider is hiring a Major Incident Manager to take the lead when it matters most. You’ll own high‑severity incidents across cloud, network, security and comms platforms, ensuring rapid recovery and first‑class communication.

The Role

• Coordinate technical teams and drive swift resolution
• Deliver clear, confident updates to customers and internal stakeholders
• Maintain accurate timelines, reports and PIRs
• Improve processes, runbooks and incident readiness

You’ll Bring

• Experience managing major incidents in an MSP / ISP / Telco environment
• Strong technical understanding (Networks, Infrastructure, CCaaS or security)
• Ability to direct multi-disciplinary teams
• A calm, analytical approach and decisive mindset

Why Join?

• Work on critical UK services and high‑impact platforms
• Modern tech environment with real ownership
• Supportive team and opportunities to develop
• Competitive salary + benefits

Seniorities
:

Mid‑Senior level

Employment type
:

Full‑time

Job function
:

Engineering, Information Technology, and Other

Industries
:

IT Services and IT Consulting, Computer and Network Security, and Telecommunications

Location
:

Salford, England, United Kingdom

Please get in touch for more information.

I look forward to hearing from you!