Senior Microsoft Solution Architect

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

This role will focus on developing and leveraging Copilot and Power Platform skills to deliver innovative solutions and enhance business productivity, within the Microsoft Solution's Team. CDW’s Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice. This role

The role has three key areas of responsibility, which broken down by:

• Act as a senior Microsoft and Intel End User Computing Architect, using your expertise to run technical engagements with customers to win end user computing business.

• Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations

• Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation.

Customer Opportunities - Work with customers, partners and salespeople to technically qualify opportunities and deliver value to customers with Microsoft and Intel end user computing requirements.

Documentation - Produce high quality documentation outlining customer requirements and solutions. Such documentation may include role specific end user computing needs, associated IT management requirements and any required services work due from CDW Service teams.

Handover – Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service

CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise.

• Work with customers and the CDW Windows 11 Sales team to identify and define customer device refresh requirements, technical Win 11 transitioning plans, and execution steps including the definition of those to be delivered by CDW Service Delivery teams.

• Ensure the execution of customer workshops and follow on documentation in line with agreed customer Windows 11 timelines.

• Enable CDW Sellers and Customers to understand the benefits of AI PC, Intel vPro and Active Management technology through the delivery of workshops and Sales enablement activity. This should include:

• Contributing to the development of CDW’s end user computing workshops

• Supporting Sales enablement activity delivered by CDWs Windows 11 Sales teams.

• Delivering customer presales technical workshops.

Internal Collaboration – Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises.

Partner Engagement – Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers.

Commercial Acumen – The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW’s sales teams in choosing the correct solution to meet budget and expectations.

Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team’s capabilities.

Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments.

Accreditation – Attain and maintain the highest level of relevant accreditations where required

• Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption,…