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Customer Insight Analyst
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2025-12-30
Listing for:
CCA Recruitment Group
Part Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Data Analyst, Data Science Manager
Job Description & How to Apply Below
Role
Customer Insight Analyst
SalaryUp to £40,000 (location depending) + benefits
Term24 month FTC
LocationManchester or Stratford, London up to 2 days per week hybrid working
HoursMon‑Fri 8am‑4pm or 9am‑5pm
This is a great opportunity for an experienced Customer Insight Analyst to join my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London.
Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and Power
BI?
- Gathering data
- Analysing data
- Identifying pain points
- Troubleshooting
- Creating reports and dashboards
- Presenting insights
- Making recommendations
- Collaborating with cross‑functional contact centre teams
- Supporting CX initiatives
- Monitoring effectiveness
- Continuous Improvement
- Exploring new data sources
- Refining analysis methods
- Experience working with SQL, Excel and Power
BI is essential
To apply for this Customer Insight Analyst role based in Manchester or Stratford, London, please follow the link to apply.
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