Operations Resilience Manager

Job description

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform – so it's an exciting time to join us. With the help of our new platform we were able to pioneer new products and drive more advanced creative technologies. The result:
Unrivalled experiences for millions of customers worldwide.

Betfreds Technology department is driven by innovation and you'll be at the heart of unlocking our new platform's potential. So if you want to help shape the future of betting and gaming then it's time to join us.

Operations Resilience Manager provides strategic and operational leadership to ensure Betfreds critical business services remain available, compliant and responsive under all conditions. The role strengthens governance, testing and recovery capability across technology and operations, embedding resilience into every stage of service delivery.

Working collaboratively with Product Platform and Engineering teams this role will ensure resilience principles are built into design change and support processes to protect service continuity and customer experience.

Develop, implement and maintain Betfreds operational resilience framework aligned with UK regulatory and industry best practice.

Identify and document critical Business Services and associated dependencies across systems, suppliers and teams.

Define, monitor and report against impact tolerances ensuring they reflect business risk appetite and customer impact.

Establish and manage clear governance for resilience activities including reporting structures, escalation routes and oversight committees.

Act as the key point of contact for resilience‑related regulatory reviews, audits and external assurance activities.

Lead and coordinate scenario testing and crisis simulation exercises to validate preparedness and recovery capability.

Own and coordinate the Major Incident and Crisis Management process ensuring effective response, communication and recovery. Conduct post‑incident reviews and lessons learned.

Ensure business continuity and disaster recovery plans are current, tested and fully aligned to business priorities.

Partner with Group Risk, Internal Audit and Compliance to ensure operational resilience risks are identified, monitored and mitigated.

Oversee resilience assurance for key suppliers and managed service providers ensuring contractual safeguards, exit plans and continuity provisions are tested and effective.

Support third‑party due diligence and service readiness assessments to ensure outsourced partners meet resilience standards.

Drive automation and integration of resilience processes with ITSM, monitoring and observability platforms to improve insight and responsiveness.

Champion a culture of continuous learning and improvement through feedback, testing outcomes and performance analytics.

Promote a culture of resilience across all departments raising awareness through training, communication and leadership engagement.

Collaborate closely with Product Platform and Engineering teams to embed resilience into solution design and change delivery.

Build trusted relationships across business units and with external partners to enhance collaboration and readiness.

Proven experience in operational resilience, business continuity or risk management within a complex or regulated organisation (financial services, gaming or technology preferred).

Strong understanding of operational resilience frameworks including critical service mapping, dependency identification and impact tolerance setting.

Demonstrated ability to lead cross‑functional programmes and influence senior stakeholders.

Knowledge of incident management, crisis response, disaster recovery and third‑party risk management.

Experience applying resilience principles within agile product‑led or Dev Ops…