Network & Telecoms Systems Connectivity Engineer

The Network & Telecoms team is a well-established team made up of former PCT staff from various Greater Manchester localities, internal promotion from more junior roles and external recruitment over that past 15 years. The job involves a mix of BAU and project work and solo and team working. The bulk of the team's work is network based; the telephony element is very small these days.

The biggest undertaking is the management of the COIN, a 400-site network spanning Greater Manchester, currently provided by VMO2 but more recently we have introduced AD-Wan with Meraki. The network is Cisco based, and strong Cisco/Meraki skills are a must, this includes wireless. In this role you can enjoy a role where no day is the same and the job is never dull.

There is always a fresh challenge and lots of opportunity to develop for the right candidate who is focused and hungry to learn and develop in an experienced and dynamic team.

Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.

Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.

Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation.

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency.

This will be delivered in neighbourhood, place, combinations of places and GM system.

Installation, configuration and maintenance of voice and data networks including configuration, upgrades, troubleshooting, backup, recovery, security, tuning, managing user access and providing advice and guidance to users.

Provide configuration, support and maintenance of firewalls / routers / switches / voice components, including upgrades, configurations, troubleshooting, backup, recovery, security, tuning, managing access and providing advice and guidance to customers and 3rd parties as appropriate.

Diagnose complex LAN / WAN faults, including Server / PC fault-finding where appropriate.

Work with suppliers, enabling and supervising 3rd party and external suppliers as appropriate.

Liaising with customers and 3rd party suppliers in the evaluation, specification and purchase of voice and data networking hardware / software and ensuring that appropriate inventory records are created and maintained.

Test all new router / switch / firewall / voice component software revisions in a Test environment before applying these to live environments.

Visit customers on site, GM wide, to carry out installations & support requirements.

Advise relevant staff on complex voice and data network faults.

Ensure all IT voice and data network changes are documented, and inventory of all relevant equipment is maintained, working closely with Monitoring / Admin team members.

Escalate incidents and problems to the Infrastructure Manager as required.

Update the Service Desk database in a timely manner.

Work with Monitoring / Admin team members in maintaining system logs and report on service failures / faults / downtime.

Ensure all relevant IT Policies are adhered to.

Take responsibility for projects as designated by the Infrastructure Manager.

Maintain knowledge of technological changes and new approaches within the IT industry.

Build and maintain up to date knowledge of Health and IT policies in the Private Sector and NHS in relation to IT requirements and trends.

Required to make day to day decisions to safeguard the integrity of network and telecommunications systems and the service.

Exercise good judgement in all things concerned with the voice and data network services, their security and availability.

Use own initiative and work within agreed parameters to exercise judgement in taking decisions regarding workload and problem resolution without referral back to the Infrastructure Manager.

Required to exercise good time management skills to efficiently resolve incidents and problems.

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