Site Reliability Manager

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

As a Site Reliability Manager, you will lead a talented team of Site Reliability Engineers, based in multiple locations around the UK. The SRE team are responsible for supporting Anaplan’s production platforms, with a keen focus on resiliency, scalability and strong Dev Ops practices. You will lead the team through a rapidly evolving landscape to both collaborate on critical engineering projects and respond to platform incidents when they occur.

You will lead retrospectives to identify improvements that can further improve the team’s efficiency and the platform’s robustness and ability to self-heal.

You’ll work closely with other Infrastructure and Engineering team leads to prioritise requests for support, and to co-ordinate cross-departmental efforts to ensure efficient productivity and results that meet agreed operating standards.

• Mentor and manage members of the UK SRE team
• Prioritise complex changes and influence our operating strategy
• Co-ordinate delivery of impactful SRE-led projects
  
  Approve and uphold standards for our operating environments
• Draw on personal SRE expertise to review and approve production changes
• Support improvements in automation, observability, and reliability practices
• Collaborate with other infrastructure managers deliver objectives on our platform evolution roadmap.

This position provides an excellent opportunity to influence the company’s direction on resilience and disaster recovery as part of a group of global SRE teams. The team works with a broad range of technologies, and as a manager we would like you to have a good technical background, and experience with some if not all of these on day one. You’ll have time and support to learn our tools and grow into the role.

• Experience managing a team of SREs or equivalent engineering roles.
• Experience mentoring or coaching engineers in technical roles.
• Experience with Agile principles and practices.
• Experience of Change Management processes, and use of Change Management tooling.
• Expertise in problem diagnosis across complex, distributed systems.
• Experience with Git version control, code reviews and modern CI/CD and Dev Ops practices.

• Experience supporting SaaS products.
• Experience with Incident Management, Post Mortems and related practices.
• Knowledge of observability and monitoring best practices.
• Experience operating within one or more public clouds (AWS, GCP, Azure).
• Experience of administration of Linux systems, and of Infrastructure as Code practices.
• Experience of the operation of production-grade Kubernetes environments.

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.

We believe in a…