Hybrid 2nd‑Line Service Desk Analyst

A leading IT support provider in Manchester is seeking a skilled service desk analyst to enhance the support and performance of their end-user software. This role requires proficiency in IT system analysis, exceptional customer service skills, and the ability to handle complex technical queries. The successful candidate will work closely with clients, ensuring continuous communication and effective resolution of issues while maintaining adherence to service level agreements.

This role offers a hybrid work structure, making it adaptable to modern working conditions.
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