Technical Support Advisor

Technical Support Advisor – Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.

• Competitive Salary:
  Reflecting your skills and experience
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
  • Exclusive Discounts:
    High street brands, cycle-to-work scheme, and Johnson Controls product discounts
  • Career Development:
    Extensive growth and advancement opportunities
  • Free Onsite Parking:
    Hassle-free commuting
  • Dress Down Fridays:
    Casual attire to wrap up the week

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

Entry level

Full-time

Information Technology

Industrial Machinery Manufacturing

Manchester, England, United Kingdom