2nd Line Application Support Analyst

2nd Line Application Support Analyst – Restore plc

Are you a problem-solver who thrives in fast-paced environments? As an IT Service Desk Analyst 2nd Line, you'll be the hero behind the scenes, tackling complex technical challenges across systems, networks, and software. Your mission is to keep things running smoothly and make sure disruptions are minimized, escalating urgent issues when necessary. Join us and be part of a team that's all about finding solutions and improving IT operations.

If you're proactive, love cracking tough tech problems, and want to make an impact in a dynamic IT environment, we want to hear from YOU!

• 🔧
  IT Support for Microsoft Systems, Office 365, and Mobile Devices
  Become the expert who supports Microsoft systems and mobile devices, keeping everything running smoothly for our users.
• 📝
  Log & Manage Service Tickets with Precision
  Master the ITSM tool to track every issue and make sure nothing slips through the cracks.
• 🌐
  Troubleshoot Network Issues and Workstation Setups
  Solve Wi‑Fi or workstation setup problems, and ensure all devices are connected and working seamlessly.
• 🔑
  Manage User Accounts & Permissions in Active Directory
  Take control of user accounts, ensuring permissions are set correctly for a smooth user experience.
• 💼
  Support Office 365, Exchange, and Share Point
  Keep these critical tools running at their best, ensuring users stay productive.
• ⚡
  Escalate Complex Issues When Needed
  Identify problems that need a higher level of expertise and escalate them quickly to the right teams.

• ✅
  Previous Experience in a Similar Role
  You've got the experience to handle the challenges that come your way and aren't afraid of diving into complex problems.
• 💪
  Positive, Self‑Motivated, and Ready to Learn
  You approach challenges with a can‑do attitude and always look for ways to improve and grow.
• 🖥️
  Strong Knowledge of Active Directory & Exchange
  You're well‑versed in these essential tools and can use them with ease.
• 🔌
  Experience Troubleshooting Networks & Workstations
  You can quickly diagnose and fix network and workstation issues like a pro.
• 🛠️
  Familiarity with ITSM Tools & Excellent Customer Service Skills
  You're comfortable using ITSM tools and excel at communicating with customers in a way that builds trust and satisfaction.
• 🗂️
  Organizational & Communication Skills
  You can prioritize tasks, keep things organized, and clearly communicate with users and team members.

• ✨
  Annual Leave – Time to relax and recharge.
• 💰
  Competitive Salary – Your hard work will be rewarded.
• 💚
  Health & Wellbeing Scheme – We care about you, inside and out.

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Employment type:

Full‑time

Seniority level:
Mid‑Senior level

Job function:
Information Technology

Industries: IT Services and IT Consulting

Location:

Swinton, England, United Kingdom