IT Support Apprentice

Responsibilities

• Act as the first point of contact for IT support queries via phone and email
• Log and manage incidents using service management tools
• Resolve issues in line with SLAs or elevate to second/third-line support when necessary
• Attend customer sites for installations and troubleshooting
• Assist in building and supporting VOIP platforms and full‑fibre networks
• Maintain accurate documentation for hardware and software systems
• Support senior engineers on projects and complex faults

• Full UK driving licence
• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Knowledge of Windows 11 and Office 365
• Basic networking concepts
• LAN/WAN technologies (routers, switches, firewalls)
• Fibre optic communications
• VOIP, SIP, ISDN
• Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point‑to‑Point)
• Strong customer service focus
• Proactive and able to work under pressure
• Good initiative and problem‑solving skills

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Connectus Group Limited has over 18 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup. Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future.

With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

• Extra holiday for your birthday
• Length of service awards
• Free on‑site parking
• Study support
• Team‑building and social events
• Free tickets to sporting events with hospitality
• Referral bonuses