Cyber Security Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are looking for a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role is pivotal in managing technical operations and ensuring the integrity, confidentiality, and availability of our digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of skilled professionals and collaborate with our global leads and client partners to successfully deliver the UK Timezone of a global service team.

This role is 100% remote, based in the U.K. with flexible hours required to support global operations. The role reports into our US-based Service Delivery team and works closely with clients based in the U.K. and US.

• Provide leadership by mentoring and developing a team of cybersecurity professionals, focusing on building a collaborative, innovative, and high-performing work environment through effective management of performance, recruitment, and ongoing training initiatives.
• Actively build and develop the capabilities of team members through the design and execution of training programs, and by dedicating daily time to quality assurance activities such as reviewing individual ticket handling, providing constructive feedback, and identifying skill gaps for targeted development.
• Oversee all daily technical operations within the Cybersecurity Investigations team by ensuring established client security protocols are rigorously followed.
• Manage and coordinate all aspects of incident response and forensic investigations through following the client parameters while also proactively making suggestions for process improvement.
• Manage long-term initiatives for the global team to include global alignment projects, development of processes and standards, change management of processes, reporting and other requests by clients.
• Stay abreast of new investigation types and ensure the team has all applicable investigation skills to perform at an adequate level.
• Serve as the primary technical liaison between the client team and the UK Based Cybersecurity Investigations team and other departments, facilitating communication and cooperation, preparing detailed reports and presentations on security trends, incident status, and risk mitigation for senior management.
• Monitor scheduling to meet baseline standards, handle attendance, timecard tracking and ensure that team members are following applicable laws and regulations in their country.
• Escalate…