Service Desk Engineer

Position: Service Desk Engineer (Permanent)
Salary £24,737

Location Head Office - Didsbury

Permanent, Full Time

Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working as part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLA’s.

What you’ll be doing

* Acting as first point of contact for all IT Support issues and queries

* Responsible for the ongoing provision of IT Hardware and Infrastructure to support both internal and external stakeholders

* Providing supporting documentation to assist both end users and team members to resolve issues.

* Providing “day one” support to our staff to ensure they are introduced to the business in a consistent and professional manner.

* Providing ongoing technical support to the business to assist IT issues and queries

What you’ll need

* Excellent customer service skills and focus

* Good effective written and verbal communication

* Ability to complete tasks in an accurate and timely manner when working under pressure

* Ability to work in a flexible and ever changing technical landscape

* Ability to work in an office environment.

* Ability to recognise opportunities for improvement on new and existing processes.

* ITIL Awareness

What we need from you

* A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

* A passion to advocate on behalf of people and communities

* A commitment to work in partnership with others for the benefit of Great Places

* A commitment to continuous learning and improvement

* Ability to work flexibly and when needed outside normal working hours to ensure service continuity

* An ability to work in uncertainty.

* To be professional and work with integrity, inclusivity and respect for diversity

What we give you in return for your hard work and commitment

* Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)

* WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)

* Ways of Working¦ We offer some hybrid and flexible working

* Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays

* Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’

* Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague

* The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

* Wage Stream ¦ You can access savings opportunities and early access to wages

* Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work