IT Services Engineer; EUC, Windows & Mac

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.

Find out more about our fantastic offerings at !

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

Want to see us in action? Follow us on Instagram @zopalife.

At Zopa, technology is central to everything we do — helping our people collaborate, innovate, and deliver brilliant experiences. Our Workplace Technology team ensures every Zopian has the tools and support they need to do their best work. If you’re driven by solving complex problems, collaborating across teams, and using automation to make systems smarter, this role is for you.

As an IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, and efficiency. You’ll work closely with Info Sec, Networking, and Platform Engineering to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.

• Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
• Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
• Lead or contribute to cross‑functional projects — e.g. zero‑trust initiatives, endpoint automation, or AI workflow enhancements.
• Collaborate with Info Sec, Networking, and Platform Engineering to ensure services are secure and scalable.
• Continuously improve processes, identifying automation and standardisation opportunities.
• Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
• Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
• Deliver clear, concise documentation for both technical and non‑technical users.

• Solid experience in IT services, systems engineering, or workplace technology roles.
• Strong technical knowledge of Microsoft 365, Intune, Tanium, Okta and Zoom.
• Working knowledge of Mac hardware and systems including iOS and Jamf.
• Experience automating tasks using Power Shell, Python or similar scripting tools.
• Knowledge of endpoint management, security hardening, and identity management principles.
• Experience collaborating with teams such as Info Sec, Networking or Platform Engineering.
• Excellent troubleshooting, analytical, and communication skills.
• A passion for using automation and AI to improve service delivery.

• Experience delivering IT transformation or automation projects.
• Familiarity with zero‑trust security principles and architecture.
• Exposure to monitoring tools or endpoint analytics solutions.
• ITIL Foundation or Microsoft/Azure certifications.
• Experience configuring virtual desktops, such as AWS Work spaces or Citrix.

• Work in a modern tech environment with autonomy and real impact.
• Collaborate with experts across Zopa’s Technology division.
• Play a key role in shaping the future of our digital workplace.
• Join a culture that encourages innovation and continuous learning.
• Be part of a team that uses AI and automation to redefine IT service delivery.

• Successful delivery of engineering and automation projects.
• High service reliability, efficiency, and…