IT Support Analyst

IT Support Analyst

Location:

Manchester (full time office based)
Type:
Permanent, Full-time

The Role
We are looking for an experienced IT Support Analyst to provide first, second and third line support within an enterprise IT environment. The role has a strong focus on Microsoft 365, Azure, Entra , identity and access management, MFA, and Intune, supporting end users, devices, and secure access to systems.
You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.

Key Responsibilities

* Deliver 1st, 2nd and 3rd line IT support to end users

* Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, One Drive)

* Manage Azure and Entra  (Azure AD) users, groups, devices, and access policies

* Support identity and access management, including MFA and Conditional Access

* Administer Microsoft Intune for device compliance, application deployment, and Autopilot

* Build, configure, and support Windows 10/11 end-user devices

* Manage joiners, movers, and leavers processes

* Maintain IT asset records and documentation

* Liaise with suppliers and escalate issues as required

Essential Experience & Skills

* 5+ years' experience in an IT support or service desk role

* Strong hands-on experience with:
Microsoft 365, Microsoft Azure, Entra t types and access management, MFA and Conditional Access, Microsoft Intune

* Experience supporting Windows endpoints and mobile devices

* Familiarity with ITIL and helpdesk tools

* Knowledge of Active Directory, Group Policy, DNS/DHCP

* Strong troubleshooting, communication, and customer service skills

Salary: £55,000 - £60,000

Location:

Manchester (full time office based)

If this role sounds like a good match for your experience, and you are eligible to work in the UK, please send your CV to Lily at Viqu Energy today