Project Manager, IT Project Manager, Cloud Computing

Founded in 2006 - Ciptex is a leading provider of cloud communications, data insights and payment solutions helping businesses deliver amazing interactions and experiences. We specialise in building scalable, secure, and cutting-edge platforms that integrate seamlessly with modern communication technologies. Ciptex are a Twilio Gold partner and work with many UK and international organisations, including Automotive, Social Housing, Utilities, Charity, Government and many more.

2026 is a year of progression and growth as we develop and evolve our product portfolio, expand our reach and continue to build on our successes!

We’re passionate about what we do, and we want you to feel the same. If you’re looking for a place where your skills are celebrated, potential is nurtured, and your work has real purpose, Ciptex is the perfect fit. Together, we’re shaping the future of amazing engagement and customer obsession.

Our product suite includes:

• Ciptex RACE & RAMP – our flagship rapid-deployment platform. Accelerating the delivery of customer experience solutions.
• AI Products & Services – a growing suite of intelligent tools that enhance automation, insight, and engagement

Everything we do is anchored in our mission:
Ciptex, Powering Conversations That Matter.

As a Project Manager at Ciptex, you will lead the delivery of complex, high-impact SaaS/CPaaS and communications projects for clients across multiple sectors. You’ll work at the intersection of technology, customer experience, and innovation, ensuring that every solution we deliver is robust, scalable, and aligned with client goals.

This role is perfect for someone who’s excited about working with cutting edge cloud technologies and motivated by the opportunity to collaborate with a forward thinking team. You’ll play an active part in shaping the future of digital customer engagement, driving innovation, and helping to create experiences that truly make an impact.

• Lead end to end project delivery
  , from scoping and planning through to deployment, testing, and handover.
• Manage multiple concurrent projects
  , ensuring timelines, budgets, and quality standards are consistently met.
• Collaborate closely with cross functional teams
  , including Sales, Developers, Solution Engineers and Technical Support.
• Act as the primary client contact
  , building strong relationships and ensuring clear communication throughout the project lifecycle.
• Translate business requirements into actionable plans
  , user stories, and technical deliverables.
• Oversee implementations of Twilio, Ciptex RAMP, and AI-driven solutions.
• Identify risks and dependencies
  , proactively managing issues to keep projects on track.
• Champion best-practice project methodologies
  , contributing to continuous improvement across the delivery function.
• Support pre-sales activity
  , including scoping workshops, effort estimation, and solution planning.

Proven experience delivering SaaS, cloud, or communications technology projects.

Strong understanding of Agile and/or hybrid project methodologies.

Experience working with Twilio, contact centre/omni platforms, SaaS, CPaaS, ISV solutions, highly desirable).

Ability to manage technical and non-technical stakeholders with confidence.

Excellent communication, organisation, and problem solving skills.

Comfortable working in a dynamic, scaling environment with evolving priorities.

A passion for customer obsession, digital transformation, and emerging technologies, especially AI.

• Competitive salary and benefits which reflects our prime location in the heart of Manchester
• Collaborative New Office environment for 2026
• Company Pension Scheme
• Opportunity to work on cutting-edge / new age communication, data and payment solutions.
• Convenient location - Piccadilly Place, opposite Manchester Piccadilly Station

This position reports to the Operations Director