Senior Complex Motor Claims Handler

We are seeking a Senior Motor Claims Handler with a wide ranging skill set and extensive experience of managing predominantly a portfolio of complex third party property damage motor claims.

The role may encompass some credit hire and/or bodily injury claims but that will be dependent on experience and/or future development.

Additional responsibilities include supporting with the development of the team and wider department, and stakeholder management. Other additional duties will vary, dependent on the adjuster’s career and developmental aspirations.

In addition to the management of complex third party property damage motor claims, the role will also require interaction with brokers, insureds, external providers and internal stakeholders.

• Proactively handle and investigate complex Third Party Property Damage claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit.

• Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management.

• Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.

• Set the standard in best practice adherence, consistently achieving audit benchmark and/or above. Ensure claims file data is accurate at all times.

• Support with driving continuous improvement, through the upskilling of the wider department through referrals, feedback, and coaching sessions.

• Support with training and development initiatives by contributing to, and delivering technical training, where appropriate.

• Support team manager, and the internal Quality Assurance Review process through conducting monthly Open File Reviews within the set time frames and provide timely feedback to adjusters, where appropriate.

• Flagging key claims and developments to their Team Manager and to all relevant stakeholders such as senior management, underwriting etc, where appropriate.

• Good current knowledge of the market, and challenges/issues impacting the industry, and sharing insights, emerging behaviours with the team and wider department.

• Contribute to claim review meetings and/or client claims audits through coordination of claim reviews, and leading meetings, where required.

• Foster a “Win Together” mindset and develop and maintain strong relationships with internal and external stakeholder/vendors/panel etc.

• Keep informed and up to date on all aspects of the Claims proposition and promote where possible.

• Strong technical knowledge in all areas of a claim.

• Good policy wording understanding and interpretation.

• Good, current legal procedural/regulatory knowledge.

• Strong negotiation, mediation, arbitration, and ADR skills on high value complex claims.

• Strong coaching skills, and the ability to field technical queries.

• Excellent communication skills, both written and verbal.

• Good presentation skills.

• Strong time management: ability to effectively prioritise workload, additional duties, and deadlines.

• Strong stakeholder management.

• Do what’s right and lead by example, acting with integrity and engendering a positive team morale.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s…