Technical Customer Service Advisor – Cosmetics

Purpose of the post

To act as an interface between the sales team, the end customer and the testing laboratory in the processing of samples, reporting and interpretation of test reports in the Cosmetics & Personal Care Business Unit.

• Manage all aspects of allocated samples/projects from receipt of the sales handover to test report creation and issue to the client, including physical sample checking, shipping preparation and monitoring lab liaison management of dates, client and lab communication.
• Apply a sound understanding of a range of testing processes to support customer requests and relevant legislation.
• Support the business unit in the delivery of customer needs and requirements and provide a high level of internal and external customer care.
• Keep up to date with Eurofins network labs capabilities, expertise and ways of working to ensure efficient ways of working.
• Create and maintain appropriate report templates for tests booked, legislation and standard changes.
• Achieve set KPIs including on-time report delivery, report accuracy and customer feedback.
• Assist the business in applying best practice and interpretation of results and build positive relationships and ensure good communication with all relevant Eurofins network laboratories, attending and contributing to lab calls, escalating issues when required.
• Generate client-specific reports with conclusions of a high level of quality and technical competence.
• Understand the costing information contained within the LIMS system and react when something does not look correct.
• Work outside normal working hours to meet customer requirements with prior agreement of the Manager.

• Level 3 A-level or equivalent plus 2 years practical work experience in a business-to-business, customer-facing role.
• Experience using Microsoft Office packages and/or LIMS.
• High level of attention to detail and evidenced organisation and ability to prioritise.
• Effective communication skills both written and oral.

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6 months service)
• Enhanced Maternity Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• Rewards recognising the great work employees deliver and celebrating special life events.

As part of any recruitment process the company collects and processes personal data relating to job applicants in a transparent and lawful manner, meeting its data protection obligations.

We reserve the right to close or extend this position depending on application numbers. Candidates are urged to submit an application as early as possible.

Eurofins is an Equal Opportunity Employer, committed to supporting diversity and prohibiting discrimination based on gender identity, race, nationality, religion, sexual orientation, disability and other protected characteristics.

Eurofins encourages laboratory leaders to implement sustainable changes locally, supported by a dedicated carbon reduction team to help achieve global sustainability goals.

Full-time