Customer Service Driver

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get back on the road quickly and safely. With 18 sites across the UK—and plans for continued growth—this is an exciting time to join a forward-thinking, customer-focused business.

We are currently looking for a professional, CPC-qualified
Customer Service Driver
to join our team. In this role, you’ll be the face of our company, playing a vital part in delivering a first-class experience for our customers.

• Work closely with the Customer Service Reception team to ensure a seamless customer journey.
• Collect and deliver customer vehicles in a timely, safe, and professional manner.
• Represent the company with a courteous and positive attitude at all times.
• Perform basic vehicle checks and ensure recovery trucks are in safe working condition.
• Secure vehicles correctly using appropriate equipment and report any damage or safety concerns.
• Accept and manage customer payments (e.g. insurance excess, VAT) and issue receipts.
• Occasionally assist with minor vehicle tasks such as polishing or fitting small parts at customer locations.
• Complete all necessary paperwork accurately and promptly.

• Full CPC license and Digi Tachograph card
  (essential)
• Strong customer service skills and a friendly, professional manner
• Good knowledge of local geography (preferred but not essential)
• Ability to safely operate and manoeuvre vehicles, including automatics and 4WDs
• Responsible, reliable, and detail-oriented with a safety-first mindset

• 33 days holiday
  (including bank holidays)
• Comprehensive training
  – both internal and external
• Enhanced maternity/paternity pay
• Perkbox
  – Access to hundreds of exclusive discounts and rewards
• Medicash
  – Free healthcare cash plan
• Childcare vouchers
  or workplace nursery benefit
• Free on-site parking
• Full uniform provided

Be part of a company that values quality, innovation, and people. We’re not just repairing vehicles—we’re building trust, supporting communities, and shaping the future of accident repair.

Job Types: Full-time, Permanent

• Company pension
• Discounted or free food
• On-site parking
• Referral programme

- Penrith CA11 9BL
: reliably commute or plan to relocate before starting work (required)

- Commercial driving: 1 year (preferred)