Property Team Manager

Position: Property Team Manager (Permanent)
X1 Sales and Lettings - Manchester - Property Management Team Manager

X1 Sales and Lettings are looking for an articulate, highly organised and experienced Team Manager to oversee the Property Management Department in our vibrant and friendly Manchester branch.

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent.

As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). The working environment is completely unique to the property sector and you will experience a different way of working in a busy, friendly and fast paced environment which we believe enables us to give our clients the greatest service available in the market.

Our company has rapid plans for continued expansion over the nextyears and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow and develop.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We’re passionate about what we do, and we’re honored by the recognition we have received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester.

In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West.

The Role

As the Team/Section Manager for the Property Management department, you will manage operations and lead your team to success. You will be responsible for the management of the Property Management team who cover all aspects of maintenance, property inspections, deposit disputes and returns and processing supplier invoices. The role will be process driven and target focused. You will play an integral part in the successful turnaround of the student developments between the move-out and move-in dates of new tenants.

This role requires someone passionate about people management and developing team members to the best of their ability. Your exceptional management skills and strong communication both internally and externally will contribute to the overall success of your team’s performance. Some of the main aspects of the role are as below:

- Team development
- Team management – 121, team meetings, performance reviews , training, KPIs
- Working in line with compliance legislation
- Responsible for post-tenancy sign offs
- Responsible for deposits and reposit internal and external communications and disputes in line with SLAs
- Ensuring all inventories, inspections, check-outs and turnarounds are completed in line with SLAs
- Management of invoice processing and ensuring internal charges raised correctly
- Ensure maintenance have appropriate stock and stored correctly
- Effectively overseeing maintenance and cleaning schedules
- Ensuring quality of all works completed
- Ensuring all team members provide impeccable customer service levels and contribute towards positive brand reputation
- Complaint handling
- Successful completion of summer turnaround

About You

We are looking for an experienced, organised and strong people manager to lead our…