Assistant Lettings Manager​/Valuer

Assistant Lettings Manager/Valuer

Location:

Manchester, England, United Kingdom

Pay range: £36,000 - £40,000 OTE (offered by Thornley Groves Estate Agents)

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we help people find, sell, and let their property.

We are happy to offer you an exciting opportunity to join our dynamic team as an Assistant Lettings Manager/Valuer. This is a full-time, permanent position located at our City Centre branch with a realistic OTE range of £36,000 - £40,000.

The Assistant Lettings Manager/Valuer plays a key role in driving organic business growth for the City Lettings Department. This is a commercially focused role responsible for generating new business opportunities, winning instructions, conducting market appraisals and supporting the delivery of strong departmental performance. Working closely with the Head of City Lettings, the position acts as a senior support function and second-in-command within a high volume, fast paced environment.

• Generate new business through proactive outreach, landlord engagement and portfolio growth activity.
• Conduct market appraisals, pitch our services confidently and convert valuation opportunities into instructions.
• Drive revenue through effective fee negotiation, confident objection handling and strong commercial decision making.
• Support the Head of City Lettings with day to day departmental performance and act as senior cover when required.
• Lead by example in maintaining service standards, compliance expectations and operational discipline across the team.
• Build strong relationships with landlords, tenants and key third party partners to support service delivery.
• Monitor team KPI’s and contribute to department targets, lettings performance metrics and income goals.
• Support and coach Lettings team members to strengthen capability and drive high performance across the department.
• Ensure accurate use of CRM platforms, online booking systems and marketing portals.
• Produce reports, track performance data and support operational decision making.
• Bring new properties to market with accurate pricing, compliant documentation and high quality marketing standards.
• Update landlords proactively with viewing feedback and recommend pricing adjustments where appropriate.

• Proven experience in residential lettings or sales, ideally within a city centre or high-volume environment.
• Demonstrated track record of business development, landlord acquisition and portfolio growth.
• Experience operating at a senior or supervisory level with the ability to support or lead others.
• Confident communicator able to influence landlords, negotiate fees and present service propositions effectively.
• Target driven with strong commercial awareness and the ability to work to KPIs and revenue objectives.
• Familiarity with using CRM platforms and property portals.
• Strong organisational skills with the ability to make decisions independently and manage competing priorities.
• Proactive, driven and comfortable working without constant supervision.
• Skilled at converting valuation opportunities and overcoming landlord objections.
• Excellent interpersonal skills with the ability to work effectively within a collaborative team environment.
• Demonstrated leadership capability with the confidence to set standards, influence performance and support team development.

• Smart spending app gives you discounts at over 900 retailers and wellbeing centre resources to support wellbeing.
• Employee Assistance Programme offers free counselling support sessions.
• Annual Leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Smart Tech Scheme – get the latest gadgets and appliances.
• Cycle2
  
  Work scheme – support reducing carbon footprint.
• Enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
• Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
• Special days and celebrations for length of service.
• Important pension pot.
• Funding for professional qualifications to support career development.
• Fun socials and team events to enjoy after work.

We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Full training will be given to ensure you are fully conversant with regulations surrounding lettings.

Apply today!

Mid-Senior level

Full-time

Sales and Management