Campus Duty Manager Eastlands

CAMPUS DUTY MANAGER Etihad Campus Manchester

Please note:

You must be able to work a 4-on 4-off pattern (4 days 4 off 4 nights 4 off. This will include bank holidays and weekends)

This is a Full time Permanent role.

Salary: 15.00 per hour

G4S Secure Solutions (UK&I) are leaders in the Security and Safety Industry and part of the largest global security company Allied Universal. We provide proactive security services and cutting‑edge smart technology to deliver evolving tailored solutions that enable our customers to focus on their core business. Our excellence starts with our local leadership and local presence.

The role

The Campus Duty Manager is responsible for the smooth running of the 24‑hr static guarding team across the campus under the leadership of the Campus Security Manager (CSM).

The role is to ensure G4S contractual services and standards are delivered and maintained with high customer service in mind, ensuring appropriate staffing levels are deployed to meet the client’s operational requirements, evidencing staff integration across the wider G4S operations on the campus. A team of experienced and dedicated Security Officers will support you in your role.

• Manage campus related incidents/problems or queries, reporting and resolving in the prescribed manner and advising relevant parties within the timescale set.
• Set and maintain high standards of service and discipline, especially related to officer behaviours, dress, appearance, discipline, performance and image related matters.
• Manage a fair and workable roster to company guidelines ensuring contractual hours are met.
• Assist the CSM in organising training and upskilling of officers whilst continually assessing individual needs.
• Ensure officer standards of customer care are high.
• Complete monthly care reports in conjunction with the CSM and maintain electronic records and store securely in line with GDPR policy.
• Maintain company documentation in an efficient, tidy and compliant manner (as may be required for client or police purposes).
• Be responsible and accountable for the maintenance of all company equipment on campus relating to 24‑hr static security and the wider operation.
• Manage the process for reminders for licence renewals (ie Mandates / SIA).
• Ensure a well briefed team with documentary evidence accordingly.
• Produce daily and incident‑specific reports to a set timeframe.
• Assist the CSM in the compilation of campus monthly reports.
• Action and respond to all workforce communications including holiday requests, queries, seeking advice and guidance when required.
• Attend MCFC / MCC site meetings when requested to do so.

To be successful in this role you will need to have proven experience of leading and managing a team in a service delivery environment.

• Deliver contractual key performance indicators involving staffing levels, standards, reporting to the G4S Campus Security Manager and customer in person and via reports.
• People management skills including the ability to inspire others to contribute their best.
• Prior experience of performance management including disciplinary issues, capability absence management and conducting colleague achievement reviews.
• Ability to integrate with the onsite team and customer department leads.
• Excellent communication skills – ability to give clear direction and constructive feedback, develop two‑way communication and deliver difficult messages in a sensitive and tactful way.
• Good level of analytical skills and the ability to effectively forward‑plan to ensure we consistently deliver exceptional service.
• First‑class customer service skills – able to demonstrate experience of building effective lasting professional relationships with customers.
• Experience of dealing with HR issues to include performance grievances and disciplinary.
• A strong employee‑mindset ethos around safety, staff welfare, support, wellness and developing future talent in the team – a voice to senior management around front‑line issues and concerns.
• Deliver performance in line with annual budgets with support of the Contract Manager.
• Support and identify innovation / best practice for improvement opportunities and service…