More jobs:
Head of Customer Relationship Management
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-01
Listing for:
CBC Recruitment Solutions
Full Time
position Listed on 2026-01-01
Job specializations:
-
Management
Client Relationship Manager, Operations Manager
Job Description & How to Apply Below
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.
This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
Responsibilities- Coach, mentor and develop staff, including overseeing new employee onboarding
- Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
- Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
- Monitor forward capacity management, ensuring resource availability around busy periods
- Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
- Proven team management experience
- Understanding of the asset finance marketplace (desirable)
- Excellent communication skills
- Ability to plan and manage multiple projects and deadlines
- Ability to think creatively to solve problems
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×