Repairs Manager

Role Overview The post holder will be responsible for managing vacant property repairs and minor aids and adaptations in a way that is both customer focused and forward thinking to the Council?s housing stock. The post holder will also embrace locality working, support local tenant groups, involve residents and work with partners to improve services.

Job Purpose:

Responsible for ensuring: ? Empty homes are repaired and relet quickly in accordance with the Vacant Property Relet Standard ? Minor adaptations are delivered in accordance with service standards to make everyday living easier for tenants ? Expenditure is managed within the available budget ? All building work is carried out in accordance with the latest Health and safety, and Construction Design and Management Regulations ?

A high level of tenant satisfaction and minimising the impact of empty homes on neighbourhoods ? Stock surveys are carried out and computer records are updated to assist with business planning ? Services are efficient, continually improving and responsive to tenants and residents changing needs

Key Accountabilities:

? Ensuring empty homes are repaired quickly and functions co-ordinated with Lettings and Tenancy Services so they are relet quickly and within agreed targets. ? Ensuring Void Policy and Procedures are kept up to date and complied with ? Ensuring effective tracking and monitoring of vacant properties is carried out with stage targets for the relet process ? Maintaining an up to date and comprehensive Relet Standard, which has been agreed with tenants ?

Managing pre-void surveys of occupied homes, scheduling of repairs to empty homes and post inspections to ensure procedures and contract conditions are complied with ? Managing Stock Condition Surveys and risk assessments to assess homes in accordance with the Housing Health & Safety Rating System (HHSRS) ? Managing specialists surveys such as Energy Performance Certificates, Structural Survey Condition Reports and Asbestos Surveys ?

Managing an ongoing tenant?s satisfaction survey and benchmark results on the relet process ? Maintaining an up to date Welcome Pack for new tenants ? Assisting with keeping the information provided to new tenants up to date and implementing recharges to recover costs for damaged properties ? Managing the delivery of minor adaptations within the repairs and maintenance contract ?

Managing the vacant property revenue budget and control expenditure strictly in accordance with delegated authority and the Council?s Financial Regulations ? Managing health & safety to ensure all work is carried out in accordance with The Construction (Design and Management) Regulations 2007 (CDM) ? Preparing estimates for major repairs, valuing work in progress, negotiating prices for variations, producing final accounts and negotiating and resolving contractual claims ?

Managing the surveying, approving and acceptance of any new domestic property for purchase by the Council ? Ensuring all work is carried out in accordance with Control of Asbestos at Work Regulations 2006 ? Answering any correspondence with respect to void repairs complaints and enquiries about service delivery relating to the Council?s housing stock ? Participate in identifying strategies, new initiatives and concepts to produce detailed solutions for void repairs.

? Attending locality, public and tenant and leaseholder meetings including preparing and necessary reports, giving verbal advice and recommendations with respect to technical policy matters ? Providing evidence to the Police and Judiciary in respect of relevant issues and attending Court as witness on behalf of the Council ? Managing fleet issues in accordance with the Council?s Drivers policy. Supplementary Accountabilities ?

Manage all applicable budgets and control expenditure strictly in accordance with delegated authority and the Council?s Financial Regulations ? To manage and implement new or changes to relevant policy and procedures as and when is required. ? Manage and respond to MP, Councillor?s, Partners, and the public and ensure the replies are sent within the agreed targets set by the council.

? To manage the process and test all new and existing IT packages within the Voids teams and direct the introduction of new ones to further increase the efficiency and performance. ? Recruit, motivate and develop staff within the team to maintain an effective workforce capable of meeting the Council?s Vision and behaviours. ? Manage and implement council policies, procedures and other statutory obligations within the section.

? To assist with the council?s wider strategic and statutory duty around homelessness and housing need, Adult and Childrens Social care responsibilities. ? Participate in equality and diversity training, information briefings and events as and when required as part of continuous professional development. ? Promote equality and diversity best practice in all areas of work. ? Ensure that any identified personal…