E-Commerce Executive

Lavish Alice is a refined ready-to-wear label where statement dressing takes centre stage. Big occasions are at the heart of everything we do; bridal showers, wedding guest dressing, Ladies Day, we’re here for those unforgettable moments. From initial sketch to final stitch, our pieces are crafted with couture-inspired techniques, expert tailoring, and luxurious, artisanal fabrics. Designed to last a lifetime, our garments are heirloom-worthy investments in quiet luxury.

Collaboration & Cross-Functional Partnership:

• Collaborate with cross-functional teams to uncover new growth opportunities and enhance our digital experience, with a strong focus on optimising the customer journey
• Collaborate with marketing and graphics teams to manage key trading activities, ensuring all critical trading moments are strategically planned and flawlessly executed with a consistent campaign approach across all channels, including site & app
• Proactively raise and address RRR requests, maintaining clear visibility and effective communication
• Work closely with the Merchandising team to proactively drive forward planning for stock management and product launches
• Working with the IT team to ensure appropriate user interface and experience optimisations are made
• Support with new site setups

Site & Trading Execution:

• Updating website and app banners, building landing pages and responsible for updating images / tags / prices and statues in the PIM
• Keeping up to date with product descriptions and translations, ensuring all products are translated and made active on delivery of goods
• Full site checks daily / weekly to ensure all collections are appropriately VM’d and products are visible
• Drive business objectives by delivering impactful site presentation, curated content, and seamless execution of trading and marketing strategies
• Manage adhoc and admin tasks such as updating collections / tags & metafields using Shopify apps - BPE & Matrixify
• Review top selling products and categories along with stock availability to ensure they are visible on the site through effective VM
• Analyse any uplifts or declines from changes, including price and image changes
• Support the junior team with pulling line lists for new collections and any product refreshes on site
• Ensure all in stock products are active on a daily basis

Analysis & Optimisation:

• Use analytical tools / BTA / GA to identify and implement on-site improvements, with a focus on monitoring and reporting performance on a weekly basis, particularly on mobile to drive improvements in CVR and the overall customer journey
• Utilise BTA and GA to analyse KPI’s such as revenue (MoM / YoY), AOV, CVR, traffic,  , gross profit, gross margin %, driving site improvements to maximise all KPI’s
• Analyse competitors and influencers to identify opportunities for enhancing site functionality and expanding product features
• Assess the broader impact of front and back-end changes, providing the team and wider business with feedback, pressure points, and opportunities for improvement

• 25 days of annual leave (plus bank holidays)
• Flexible working hours around core hours of 10-4
• 40% staff discount across Club L London and Lavish Alice products
• Healthcare Cashplan
• Free onsite gym
• Free snacks, drinks & treats
• Social events