Senior CRM Executive - Nutrition

About the Role

As a Senior CRM Executive at THG, you'll be part of a dynamic, innovative team that values creativity, collaboration, and data‑driven strategies. Working on market‑leading brands like Myprotein, you'll have the opportunity to develop your career in a global e‑commerce leader, with exposure to high‑impact campaigns and cutting‑edge CRM tools.

• Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
• Plan, execute, and optimise multi‑channel CRM campaigns across email, SMS, and push notifications.
• Utilise customer data for segmentation and personalised communications to diverse customer groups.
• Analyse campaign performance and customer behaviour, providing actionable insights for CRM improvements.
• Collaborate with marketing, trading, brand, and campaign teams to ensure cohesive messaging and business alignment.
• Mentor CRM Executives, offering guidance on best practices and fostering professional growth.

• Minimum 2 years of CRM experience, preferably in retail e‑commerce.
• Proficiency with CRM platforms and marketing automation tools.
• Strong analytical skills and experience with data analysis and reporting.
• Excellent verbal and written communication skills, with the ability to create compelling content.
• Ability to design innovative CRM campaigns that engage diverse audiences.
• High level of attention to detail when managing data and executing campaigns.
• Experience with A/B testing and optimisation of CRM initiatives.
• Collaborative mindset, with a track record of working cross‑functionally to deliver results.

We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our core businesses: THG Beauty and THG Nutrition.

• Access bespoke development programmes designed by our in‑house L&D team.
• Upskilling programme delivered in partnership with an industry‑leading training provider.
• 25 days annual leave plus bank holidays.
• Enhanced leave options (maternity/paternity, up to 10 days compassionate leave, buy back up to 3 days each year, 2 days volunteer leave after 12 months).
• Wellbeing support: face‑to‑face and virtual GP appointments, in‑house CBT therapist, 24/7 EAP by Bupa, state‑of‑the‑art on‑site gym and physio.
• Other perks: 12% discount on personal tech, subsidised bus pass to ICON office, 50% staff discount on THG brands, on‑site staff shop, on‑site barber, referral bonus up to £1,000 when a referral passes probation, anniversary gifts at 5 and 10 years.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.