Quality Assurance Manager

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Operations Management Full Time Salary Full-Time Manager Manitowoc, WI, US

The Quality Assurance Manager is responsible for establishing, deploying, and sustaining Burger Boat Company's Quality Management System and quality standards across all shipbuilding programs. Operating within the structure of the Program Management Office (PMO), this role builds quality into every program from kickoff, sets the standards that Quality Control executes within each Value Stream, and ensures compliance with customer, regulatory, classification society, and internal requirements.

The Quality Assurance Manager leads quality planning and assurance across new construction, refit, and repair programs. The position partners with the Value Streams, PMO, Engineering Systems & Standards, Supply Chain, and customers to prevent defects, eliminate repeat issues, manage quality risk, and drive measurable improvement in cost of poor quality, audit performance, corrective-action effectiveness, and customer satisfaction.

• Develop and execute the quality assurance strategy, annual objectives, and quality training priorities in alignment with Operations and PMO goals., and Quality Assurance budget.
• Build, deploy, and continuously improve the Quality Management System in alignment with ISO 9001 and applicable NAVSEA, ABS, USCG, customer, and contractual requirements; serve as QMS owner and management representative, including leading management reviews..
• Establish quality plans, inspection and test plans, control plans, acceptance criteria, hold points, and documentation requirements for new construction, refit, and repair programs and own the inspection criteria, hold points, and NCR rules that Quality Control executes within each Value Stream.
• Ensure quality requirements are translated into practical, controlled production processes and verified by Quality Control at the point of work within each Value Stream..
• Integrate quality requirements into every program from kickoff and own quality criteria at each PMO stage gate, in partnership with the PMO Manager and Program Managers.
• Serve as the escalation path for Quality Control on quality, compliance, and hold-point issues, ensuring raising a quality concern is expected and protected.
• Lead internal audits, support external and customer audits, and serve as the primary quality interface for customers, government representatives, and classification societies.
• Oversee nonconformance, corrective action, preventive action, deviation, waiver, and customer complaint processes and ensure use-as-is and repair dispositions require Quality and Engineering sign-off..
• Lead or facilitate structured root-cause investigations using 8D, DMAIC, A3, 5 Whys, Fishbone, and other appropriate methods.
• Validate the effectiveness and sustainability of corrective actions and ensure lessons learned are deployed across programs and value streams.
• Use quality data and trend analysis to identify recurring defects, process weaknesses, supplier risks, and improvement priorities.
• Establish and report quality key performance indicators, including repeat nonconformances, first-pass yield, corrective-action closure, audit findings, rework, scrap, and cost of poor quality.
• Partner with Supply Chain and Sourcing Engineers to define supplier quality requirements, qualify suppliers, conduct supplier audits, resolve incoming material issues, and drive supplier corrective actions..
• Participate in design reviews, production readiness reviews, first article inspections, testing, sea trials, and delivery activities to ensure risks are identified and controlled early.
• Partner with Engineering Systems & Standards to keep engineering standards, document control, and the QMS aligned.
• Partner with the CI / Advanced Manufacturing Leader and Value Streams on error-proofing, standard work, and continuous-improvement initiatives that improve quality, schedule, and cost performance.
• Promote a culture of accountability, proactive quality, compliance, and operational excellence throughout the organization.
• Perform other duties as assigned.

• Reduction in repeat nonconformances across Value Streams
• Quality criteria met at PMO stage gates
• Improved audit performance and compliance scores
• Increased effectiveness and closure rate of corrective…