Claims Administrator

Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield.

• Set up new files, including electronic and manual records, for new work instructions received from clients and customers.
• Daily management, set up and accurate recording of dates for new and existing job files
• The production of daily work sheets and other documentation necessary for site visits
• Liaise with technicians and external providers where required to book relevant appointments
• Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded
• Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced
• Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions
• Proactively manage jobs to ensure all data is accurately recorded in a timely manner
• Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients
• Proactively look for improvements in our processes to help improve efficiency and service delivery
• Providing excellent customer service, keeping customers informed of progress throughout
• Assist with the management of the end-to-end process of new and existing work

• Experience in customer communication/involvement and excellent communication skills and telephone manner.
• Good understanding of administrative working procedures
• Ability to work effectively individually and as part of a team
• To be able to proactively manage workloads and complete tasks in a timely manner
• Computer literate with experience in the use of Microsoft products
• Ability to work under pressure and meet deadlines
• Strong attention to detail and ability to follow instructions carefully

Full time - Permanent