Technical Support Advisor

Tired of shift rotas, meaningless KPIs, and telling customers to switch it off and on again?

This role is different. You’ll be working on real-world problems - remotely supporting a UK-wide fleet of energy units that power construction sites, infrastructure projects, and events. When something goes wrong, you’re the one who gets it sorted (without anyone needing to drive across the country).

• £27,000 - £30,000 starting salary, depending on experience
• Monday to Friday, 40 hours per week - two fixed shifts: 07:00
  -15:00 or 09:00
  -17:00
• 25 days holiday plus bank holidays
• Nest pension scheme
• Structured onboarding and documented SOPs
• Progression potential into engineering or build roles (based on performance)

• Taking calls from users reporting system faults
• Using internal SOPs to guide them through resolution steps
• Logging and tracking issues in Salesforce
• Checking system performance using dashboards like Victron
• Escalating to engineers when a remote fix isn’t possible
• Booking routine maintenance visits
• Pulling system data for performance reporting

You’ll be based in the company’s control hub, working as part of a small technical team.

You’ll be joining a UK business that designs, builds and runs clean-tech power systems used on high-demand, off-grid sites. They manage their own fleet, run a central control room, and fix 90% of issues remotely - no engineer needed. It’s structured, growing, and a solid way out of reactive call centre work.

• Experience in technical support, helpdesk, or a call centre role
• Confident and professional phone manner
• Comfortable following diagnostic steps and thinking logically
• Basic technical aptitude - you're not an engineer, but you know your way around a system
• Familiarity with Salesforce or other CRM platforms is a bonus
• Backgrounds in broadband, telecoms, utilities or smart energy support are a strong match

If this sounds like it fits, send over whatever CV you’ve got handy - it doesn’t need to be perfect. Everyone gets a response.