Repair Planner - Aviva AutoCare Centre

1 week ago. Be among the first 25 applicants.

Individually we are people, but together we are Solus Canada. These words are our values – Care, Commitment, Community, and Confidence.

Backed by one of Canada’s leading insurance brands, the Aviva Auto Care Centre, powered by Solus, is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we’re removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

• Be part of a visionary team challenging traditional ways of working
• Work in a brand‑new facility equipped with state‑of‑the‑art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape the autobody shop of the future

We are looking for a dedicated Repair Planner to be an integral part of the daily operations at our Aviva Auto Care Centre located in Mississauga.

In this role, you will be responsible for handling moderate to complex physical damage appraisals, assessing damage and completing re‑inspections for quality assurance while providing exceptional customer service. You will act as a technical resource for Estimators. The Repair Planner understands the repair process in more detail and conducts deep‑dive assessments on the repair procedures.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground‑breaking journey together!

• Examine damaged vehicles to determine the extent of structural, body, mechanical, or interior damage
• Complete appraisals and determine proper repair methods and pricing
• Monitor daily productivity of all assignments and corresponding records
• Monitor progress and completion of vehicles in the shop, ensuring proper repair and safety procedures are followed
• Control the method and cost of repairs to vehicles by using established industry regulatory practices and corporate guidelines
• Complete total loss evaluations through market and Autosource search
• Complete remote appraisals
• Make decisions that positively impact the site and the customer
• Promote Aviva Auto Care Centre values and goals

• Post‑secondary education
• Minimum 5 years auto estimating experience
• Repair planning experience
• Experience with in the automotive repair industry
• Excellent customer service skills combined with outstanding communication and conflict‑resolution skills
• Strong knowledge of automotive/equipment preventive maintenance, refurbishment and repair practices and procedures
• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
• Excellent organizational, time‑management and interpersonal skills
• Commitment to an environment of continuous improvement
• Proven ability to manage multiple tasks effectively
• Detail oriented with an emphasis on quality control
• Ability to take direction and perform well under pressure
• Strong awareness of safety practices and procedures

• Competitive annual base salary that reflects your skills, experience, job‑related knowledge and relevant qualifications
• Medical and dental benefits
• Eligibility for annual bonus – actual amount depends on your performance and Aviva Auto Care Centre
• Various retirement savings options including participation in optional group RRSP
• Competitive vacation package
• Exceptional career development opportunities
• Support for your professional development education
• Uniforms will be provided based on your role
• Clean and safe work environment, including on‑site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva Auto Care Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Auto Care Centre.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Insurance

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