Customer Account Specialist II, Customer Assistance

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Work Location: Markham, Ontario, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Start date:
February 17th, 2026

Mandatory Training: 8am-4pm Mon - Fri for 6 weeks, onsite at 3500 Steeles Ave. East, Markham Ont.

After training: Hybrid - Once a month on site

Flexible Business

Hours:

8am-9pm Mon - Fri; 9am - 5pm (Every other Saturday); (10am - 6pm & 1-9pm Scheduled Weekly)

Department Overview: At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include both personal & small business banking arrears such as credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending & early-stage delinquency. Our role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD.

Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do: As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

• Make people’s day: deliver outstanding customer service by offering friendly support through knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at first point of contact by asking questions and responding with empathy.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to grow and develop in your role.

What You Need to Succeed: We’re proud to work with a diverse group of colleagues. If you have relevant experience not listed below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Professional manner, sound judgment, time management and decision-making skills.
• Ability to multitask and navigate computer systems with speed and accuracy while meeting metrics.
• Digital literacy across devices (desktops, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Ability to offer advice based on customers’ total financial situation and knowledge of customer life cycle needs.
• Previous collection, credit experience and/or call center and banking experience is an asset
• Ability to work independently and as part of a team

We’re delighted that you’re considering a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development: Regular career, development, and…