Spécialiste des comptes clients II, Assistance client

Spécialiste des comptes clients II, Assistance client – TD Canada Trust – Markham, Ontario, Canada.

Salary: $47,200 - $66,600 CAD.

Start date:

February 17th, 2026.

Hours:

37.5 per week, hybrid schedule with mandatory on‑site training (Monday‑Friday, 8am‑4pm, 6 weeks at 3500 Steeles Ave East, Markham Ont.). After training: one day per month in‑person, flexible business hours 8am‑9pm Mon‑Fri, 9am‑5pm every other Saturday, and rotating weekly sessions.

At TD Canada Trust, the Customer Assistance team collects on personal and small business banking arrears. The role involves working with customers to resolve financial difficulties while collecting on the funds owed.

As the voice of TD, you’ll support customers through inbound and outbound calls, delivering legendary customer service by providing the right advice to meet their unique banking needs.

• Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

After completing in‑person training, you’ll work predominantly off‑site from your secure, private workspace, spending about 95% of your time asional in‑person attendance at TD locations will be required for team events and meetings.

• High School Diploma or equivalent.
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Professional manner with sound judgment, time‑management, and decision‑making skills.
• Ability to multitask and navigate multiple computer systems, applications, and screens with speed and accuracy while balancing performance metrics.
• Digital literacy across desktops, laptops, headsets, etc.
• Flexibility, resilience, and a positive attitude when responding to challenging situations.
• Expected to meet customer needs by providing advice based on their total financial situation.
• Previous collection, credit, call‑center, or banking experience is an asset.
• Ability to work independently and as part of a team.

In‑person training and onboarding sessions will be held at 3500 Steeles Ave East, Markham Ont. for six weeks.

TD offers a comprehensive Total Rewards package including base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits, career development, and recognition programs.

TD is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workforce.