Customer Account Specialist II, Customer Assistance

Join to apply for the Customer Account Specialist II, Customer Assistance role at TD
.

Work Location:

Markham, Ontario, Canada

Hours:

37.5 hours per week. Daily schedule 8 am–9 pm Monday‑Friday, with rotating Saturdays. Hybrid work: 95 % remote after training; occasional onsite meetings.

Line Of Business:
Personal & Commercial Banking

Pay: $47,200 – $66,600 CAD per year. Compensation can vary based on skills, experience, location, and business needs. Discuss details with recruiter.

Start Date:

February 17th, 2026.

Mandatory Training: 8 am–4 pm, Monday to Friday for 6 weeks, onsite at 3500 Steeles Ave. East, Markham, Ontario.

After training:
Hybrid – once a month onsite.

• Support customers via inbound and outbound calls, delivering outstanding customer service.
• Resolve inquiries at first contact using empathy and TD product knowledge.
• Meet performance objectives: customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Participate in ongoing training and coaching to develop skills.

• High School Diploma or equivalent.
• Exceptional listening skills and curiosity to help customers meet their needs.
• Professional manner, sound judgment, time‑management, and decision‑making skills.
• Ability to multitask and navigate multiple computer systems and screens with speed and accuracy.
• Digital literacy across devices (desktops, laptops, headsets, etc.).
• Flexibility, resiliency, and positive attitude in challenging situations.
• Knowledge of customer lifecycle needs to provide advice based on overall financial situation.
• Previous experience in collections, credit, call center, or banking is an asset.
• Independence and teamwork ability.

TD offers a comprehensive benefits package including base salary, variable compensation, health & wellbeing benefits, retirement savings, paid time off, banking discounts, career development, and recognition programs.

Colleague development: regular performance conversations, career development plans, mentorship programs, and opportunities across the bank.

Accommodation provided upon request to remove barriers during the interview process.

Hiring manager will contact candidates for interview scheduling. Outcomes communicated via email or phone.