Customer Onboarding Specialist

Help new customers turn their first brief into a repeatable production workflow.

Customer Onboarding Specialist 1 employee position

Closing date: 15 January 2027, 23:59 UK time (GMT).

Start date:

15 March 2027.

Working style Remote, full-time employee. Working hours Full-time, normally 40 hours a week. Hiring organisation Rupato (Liditech Ltd).

Locations and salary

Gross annual base salary in local currency, before benefits.

Allocated positions and annual base salary

Canada 1 CAD 55,000–80,000

What you’ll do

• Clarify service needs, references and delivery requirements.
• Guide customers through their first order and review steps.
• Document the agreed workflow and hand it over to account support.

What you’ll bring

• Experience introducing customers to a service or software workflow.
• Clear explanations and practical demonstration skills.
• Ability to capture precise requirements.

Tools and working approach

• Customer-support and account workflows, clear written replies and accurate case notes.

You don't need to buy software or training to apply.

What good performance looks like

• Keep customers informed with clear next steps and ownership.
• Resolve or escalat? issues with complete, accurate context.

Eligibility, checks and fair recruitment

You must live in, and be legally allowed to work in, one of the countries listed for this role. Please don't send  with your application - we'll ask for what's needed later. Need an adjustment? Email  .

Prepare for the conversation

These are discussion prompts, not a request for unpaid production work. You can describe relevant examples in your application; HR may ask shortlisted applicants for more detail.

• A customer says:
  These images are not what I wanted. Write your first response.
• How would you turn a vague request into clear production instructions?
• What would you do if a promised delivery time was at risk?

All roles Customer
· RUP-018
· APPLICATIONS OPEN

YOUR APPLICATION Show us what you do well.

Applications go directly to Rupato HR. A PDF CV upload, CV link and portfolio link are optional at the first stage. We never charge application or training fees. Any requested practical sample will have an agreed scope and payment before you start.

HR contacts shortlisted applicants. For Canadian applicants interviewed for an Ontario-covered posting, the hiring-decision update is provided within 45 days of the last interview; HR records the interview and update dates. Applying does not guarantee an interview or offer. For an update or an accessibility adjustment, email  . Applicant privacy notice .